Thank you for shopping with Minoxiplus. We value your trust and are committed to providing quality hair growth products. If you are not fully satisfied with your purchase, we’re here to help.
1. Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging (sealed and unopened for hygiene and safety reasons)
Accompanied by the proof of purchase (receipt, order number, or confirmation email)
Note: For health and hygiene reasons, opened or used items (such as sprays, shampoos, conditioners, or other topical products) cannot be returned unless defective or damaged upon arrival.
2. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will replace the item at no additional cost or issue a refund if a replacement is not available.
3. Refunds
Once your return is inspected and approved, we will process your refund.
Refunds will be credited to your original method of payment within 7–14 business days, depending on your payment provider.
Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. For other cases, a new order must be placed.
5. How to Initiate a Return
To start a return, please contact our Customer Support at [team.minoxiplus@gmail.com] with the following details:
Order number:
Item(s) for return:
Reason for return:
Photos (if item is damaged/defective):
Our team will guide you through the process and provide the return address.
